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Frequently Asked Questions

Who is allowed access to the system?
All Edison employees have access to the system. Corporate Communications manages the authorization of external users to this system. External users may register for an account.
What if I forgot my password?
Edison employees use single sign-on to access the system. External users can use the password reset form to get a new password.
How do I request photography or video services?
Use the Corporate Communications Request Form on Portal to submit these types of requests.
How do I search for an asset?
Type a keyword in the search box at the top of the page, then press Enter on your keyboard. The page will return the related results and display the total number of results. You can view results in a grid or list.
How can I narrow my search?
Use the filters in the left hand side of the page to narrow the results based on the selected criteria. Click the checkbox next to the filter(s) you wish to apply. Asset results will automatically refresh when a filter is applied.
How do I save a search?
Input a search keyword in the search bar and press Enter. From the results, click Save Current Search. Input a search name in the modal that appears and click Save.
How do I download assets?
Users have the option to directly download assets from the asset detail lightbox. Initially, the Download Asset button is disabled. It will be enabled after the “I understand the disclaimer” button is clicked. Upon clicking the Download Asset button, users are provided with various download size options.
What download options are available for a photo?
Photo assets are available for download in the following sizes: Original (original size), Landscape (1920 x 1080), Portrait (1080 x 1920), Square (1080 x 1080) and Compressed (25% of original).
I'm having problems with the system. Who do I contact for assistance?
If you're experiencing problems with the system, email webteam@sce.com.
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