Frequently Asked Questions

  1. How do I access the system?
    To register, go to Account Registration. Your request will be reviewed usually within 2 business days.
  2. Who is allowed access to the system?
    The Creative Services group within Corporate Communications manages the authorization of users to this system.
  3. What if I forgot my password?
    To reset your password go to Forgot Your Password.
  4. How do I request photography or video services?
    Use the Photography Services Request Form or Video Services Request Form on Portal to submit these types of requests to Creative Services.
  5. I'm having problems with the system or I can't find the asset that I need. Who do I contact for assistance?
    If you're having difficulty downloading an asset, or for answers to questions, email
  6. How do I search for an asset?
    Type a keyword in the search box in the upper left of the page, then click the magnifying glass, or press Enter on your keyboard. The page will return the related results and display the total number of results. You can view results in a grid or list.
  7. How can I narrow my search?
    Use the filters in the left hand side of the page to narrow the results based on the selected criteria. To expand/collapse filters, click the arrow next to the filter name. Click the checkbox next to the filter(s) you wish to apply. Asset results will automatically refresh when a filter is applied.
  8. How do I save a search?
    After entering your search term, click the Saved Searches button. In the prompt that opens, click Save Current Search, then click Add. To remove a saved search term, hover over the term then click Remove.
  9. How do I download assets?
    From the landing page, select an asset and click Add Asset in the Lightbox section. You can add multiple assets to your lightbox. To download all assets in your Lightbox click Download. Assets will be downloaded in a ZIP file.
  10. How do I download different sizes of a photo?
    From the landing page, single click a photo. Click Select Renditions in the Lightbox section. In the dialogue box that opens, the first number in the file name is the width. Height will vary. Click the checkbox of the size(s) you wish to download, then click Add. The dialogue box will close and the selected sizes will appear in your Lightbox. Click Download from the Lightbox section to download the photos to your computer.
  11. How do I change the asset section landing pages to display in list view?
    At the top right, click the icon that looks like a square with 4 horizontal lines. This will display smaller thumbnails, but additional asset details. Click the icon with 4 squares to switch back to mosaic/tile view.
    Download Printable User Guide